Conflict is inevitable. The way we perceive and handle the difficult situations and issues at work is what will enable us to progress as well as build a good reputation and image.
There are different approcahes that can be adopted but the key to effectiveness is to have a clear understanding of how things have developed as well as the role and interests of everyone involved, including your own.
We have found that many coachees who wanted to resign have progressed and excelled and that many business relationships have taken a different – more positive – reflection. The secret is in the way the whole ‘response’ is planned and deployed which includes your own preparation too.